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Delivery Information

UK Delivery

Free Delivery for Orders of £75 or More.

 

dpd-van.jpgStandard Delivery - Standard UK delivery is £6 for orders under £75, and free for orders of £75 or more. Your order will be despatched within 2 working days.

Next Day Delivery - Next Day delivery is £10. If you order before 14:30pm on a working day your order should be with you the following day. (Except on Saturdays, see below for Saturday delivery)

Saturday Delivery - Saturday delivery is £20, orders must be placed before 14:30pm on the preceding Friday  (providing it’s a working day).

The Next day delivery option  is not available to the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands.

 

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All UK deliveries are sent out using DPD signed for courier service. If you might not be available to sign for your delivery please provide alternative instructions. For security purposes, we do not deliver to PO Box numbers. DPD will notify you by text or email of your delivery date, if this is not convenient you can use the text or email to change it. On the day of delivery DPD will notify you by text or email of a one hour delivery window so that you don’t have to wait in all day. 

 

International Delivery

Please be aware that for international deliveries, local import duties may apply.

 

Next day delivery is not available for international orders.

All International deliveries are sent out using a signed for postal service. For security purposes, we do not deliver to PO Box numbers.

International orders do not include the cushion inserts.

 

Deliveries to the EU:

Our deliveries to the EU are usually delivered via DPD courier service. If you might not be available to sign for your delivery please provide alternative instructions. DPD will notify you by text or email of your delivery date, if this is not convenient you can use the text or email to change it. On the day of delivery DPD will notify you by text or email of a one hour delivery window so that you don’t have to wait in all day. 

 

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£15 for orders up to £150

£25 for orders up to £250

£35 for orders up to £500

 

 

Deliveries to the rest of the world:

For deliveries to the rest of the world we use whichever postal or courier service is the most economical. All parcels will be sent using a signed for delivery service and a tracking number will be provided. For security purposes, we do not deliver to PO Box numbers. International orders do not include the cushion inserts.

 

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 £15 for orders up to £100

 £25 for orders up to £250

 £30 for orders up to £500         

 

 

Our Aim

Our aim is to deliver all orders with in the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and quality checks.

Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier actions which are beyond our control. Please contact us at info@janconstantine.com as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the Carrier company.

We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us.

If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at info@janconstantine.com. Please do not sign for any packages that are damaged or opened.